Blog Layout

5 Factors for a Successful Commercial Kitchen Service Call
Feb 13, 2023

Noticing an issue with your commercial kitchen equipment or experiencing a breakdown can be a pain in the neck. A service call that still leaves the issue unresolved only makes things worse. As a restaurant owner or kitchen manager, you know that good service doesn’t just happen by accident. Instead, it requires intentional planning and hard work.  The same truth applies to servicing your kitchen equipment. There are dozens of “ingredients” that go into a successful commercial kitchen service call. 


5 Factors for a Successful Commercial Kitchen Service Call


Here are five specific factors that have helped us achieve one of the best reputations in the industry and
ensure our customer success:  


1. Operational and Logistical Support Behind the Scenes


Ensuring your equipment is repaired quickly and accurately is truly a team effort. Running a dependable service company requires organization, competent management, and a streamlined repair protocol. The office staff that supports our technicians play a key role in this effort. Additionally, investing in truck maintenance and operational needs helps ensure our technicians aren’t delayed. There are hundreds of behind-the-scenes factors that make a difference before a technician even arrives at your restaurant. 


2. Helpful Information is Shared Before the Visit


Ensuring your issue is fixed quickly and accurately is essential for a successful service call. Providing us with as much information as possible on the front end helps us prepare technicians to resolve the issue.


While there are times when you may not know exactly what is happening, there is certain
information a commercial kitchen technician might want to know before a visit. This includes details about the equipment history as well as helpful information to make sure we’re working with the right people on your team. 


3. A Technician with Training and Experience Quickly Diagnoses and Addresses Issues 


The training and experience of the technician play a key role in their ability to address problems and fix broken equipment. 


At ATECH, our technicians have an average of 8 years of experience in the industry. 

All our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local, factory, and CFESA training. 


4. Access to the Right Tools and Replacement Parts


Knowledgeable authorized service agents are one-half of the equipment repair equation. The other half is having access to the right parts for a variety of different models. 


Equipping technicians with accurate testing apparatus and tools to conduct repairs is another way we
ensure our technicians are prepared for anything they might face. In addition to truck stock, our warehouses are stocked with more than 31,000 parts that our technicians can access. We’ve also designed several pre-made parts kits - Go Boxes - which allow us to service the most popular models or our Priority Customer’s Critical Equipment without needing to double back for parts. 


5. Customer Service and Support After a Repair 


The best repair companies should not only focus on getting repairs done but also on establishing a lasting relationship with you. This means limiting the disruptions to your work and respecting your facility during the visit. 


At ATECH, our team works hard to deliver an exceptional experience and communicate every step of the way. Our technicians take the time to explain the problem, share potential issues to look for in the future, and provide tips to keep your equipment running smoothly. 

 

Call ATECH for Your Kitchen Equipment Repair and Service Needs


After working in the commercial kitchen service industry for more than 30 years, we know the frustrations that come with running a restaurant. That’s why we do everything we can to
deliver an exceptional experience for our customers. We’ve spent countless hours investing in our employees and operational processes to ensure every service call we respond to is successful. The intentional effort our team puts into every service call is just one of the reasons we’ve maintained a 96% first-call repair accuracy rate over the years. 


If you operate a business with a commercial kitchen in Tennessee, our team can help. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose problems, and provide solutions. 


Contact our team
to learn more about our services or request a quote today.

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
20 Dec, 2023
Run your commercial kitchen like a pro. Here are a few proven ways to gather valuable feedback from your staff.
20 Dec, 2023
We've compiled some of the most helpful articles we’ve shared this year. Bookmark this page to level up your commercial kitchen equipment repair knowledge.
Commercial kitchen
14 Dec, 2023
ATECH offers tips and best practices for commercial equipment maintenance, inventory, and budgeting to help restaurants plan for the new year.
a row of 7 colorful juices on a table
By markl 05 Dec, 2023
ATECH shares insight into its customer relationship with The Urban Juicer in Nashville, Tennessee.
Hire Vet Award Medallions over an American Flag
By markl 27 Nov, 2023
For the fourth year in a row, the U.S. Department of Labor has awarded ATECH Inc., a Nashville-based employer, with its HIRE Vets Gold Medallion Award.
13 Nov, 2023
ATECH, a commercial kitchen equipment repair service in Tennessee, is committed to hiring and training veterans and service members.
Inside True Food Kitchen
16 Oct, 2023
ATECH offers commercial kitchen equipment and HVAC apprenticeships in Tennessee for individuals looking to work as service technicians.
Rows of bread cooking in a commercial oven.
12 Oct, 2023
ATECH, a commercial kitchen equipment service company in Tennessee, shares what to do if your commercial oven stops working suddenly
More Posts
Share by: