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5 Reasons Customers Choose ATECH
Jan 07, 2021
For more than 25 years, ATECH has built strong relationships with our customers in Tennessee. We’re proud of the connections we’ve fostered in so many different places, including fast food and full-service restaurants, universities, schools, retirement communities, convenience stores, and hospitals. We understand the chaos and concern that follows a commercial equipment breakdown, and we know how to fix equipment efficiently and correctly. Our customers keep coming back to us for service, and they mention these five reasons when we ask them what they value about ATECH.  

1. ATECH Knows Tennessee

Some commercial equipment repair companies are located out of state, but there’s no replacement for a company that’s well connected throughout Tennessee. We live and work in the same cities as our customers. We’re proud of the work we do to strengthen Tennessee's economy by helping organizations stay up and running. To reach all our customers quickly, we have established five strategic locations across Tennessee: Memphis, Nashville, Chattanooga, Knoxville, and Johnson City. No matter where you’re located within The Volunteer State, we can get to you quickly, diagnose any problems, and provide solutions. 

2. We Stand by Our Work 

ATECH offers two promises to our customers. The first is a 90-day warranty on all repairs and parts. The second is a 100% customer satisfaction guarantee. Many commercial equipment service companies will say they stand behind their work, but we offer a written document to ensure that we do. We have a 96% first call repair accuracy and prioritize same-day service. We also have no overtime charges on work done between 6 a.m. and 6 p.m. Monday through Friday, and we offer three-day billing for most of our service areas. We offer this level of service because we’re committed to standing behind our work with integrity from the time you first contact us until the job is done and you’ve received your invoice.

3. We’re Recognized as Experts in Our Field 

We’ve pursued and received Level 3 Certification by the Commercial Food Equipment Service Association (CFESA), the highest certification level possible. Becoming a CFESA-certified company is a rigorous progress that only a small percentage of commercial equipment repair companies achieve. In addition, we are an Authorized Service Agent (ASA) for over 60 manufacturer lines. We have nine CFESA-Certified Master Technicians on staff, and all our technicians stay up to date on the latest models, parts, and common commercial equipment issues through local and factory training. 

4. We’re Not the New Kid on the Block 

America is built on small businesses, and we’re an example of the initiative and can-do spirit that’s classic in Tennessee. Mark LeBerte started ATECH as a one-man operation in 1990, and all these years later, we have grown in our expertise and services. Mark has worn many hats over the past 30 years, and has assembled a top-notch team that is well-acquainted with everything from parts sourcing to accounting to sales. ATECH still has the heart of a small business, but its multi-state reach can provide the highest level of service for organizations of any size. 

5. We Know That Parts Can Be Just as Important as Service 

A skilled technician can’t do anything without the right part. That’s why we made it a priority to purchase and stock many of the commonly used parts our customers need—we didn’t want to wait on a distributor. When commercial equipment goes down, an entire organization can potentially lose time, product, and revenue. By stocking our own warehouse of over 31,000 OEM parts, we can shorten the time your equipment is out of service. We don’t just identify a problem; we also source the necessary parts and complete the repair process. 

Ready to See for Yourself Why Customers Choose ATECH? 

ATECH understands the repair needs of organizations, from single restaurants to national corporations. We bring our commitment to integrity and expertise to every single repair we make. See for yourself how we can help keep your equipment up and running by calling us for service or reaching out for a planned maintenance quote
By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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