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Changing Careers? Here's What You Could Look Forward to During Your Onboarding at ATECH
Sep 26, 2022


Starting a new job can be both exciting and terrifying. At ATECH, our onboarding process is geared toward introducing new employees to our philosophy, our way of doing business, and getting them familiar with coworkers. This is all guided by
our Core Values to help new hires understand the” how” and “why” of what we are doing.


At ATECH, our philosophy of “Fixed Right, Fast, Guaranteed” is the cornerstone of our Core Value #1 –  Being Customer Focused. Doing what is necessary to safely fix equipment on the first trip out is our highest priority.



Seasoned Technicians


For seasoned technicians, the onboarding process is a one-to-two-week process that focuses on how we do business. Day One is spent with a senior manager going over our Core Values, insurance, work hours, pay, and how the company is set up. This is also an excellent opportunity for introductions to coworkers and explaining how the new tech will be working with different staff members. Finally, a new tech will be introduced to the veteran technician who will be working with them for the next week and teaching them
the "ATECH Way."


On Day Two and for the rest of the week, a seasoned tech will work with the new technician to help familiarize them with our dispatching process, tablet software, and work process. This is also the day when a new technician’s van will be outfitted. The tech will also receive a uniform, ID badge, and tablet. While doing different jobs under the direction of the tech mentor, they will get familiar with our local purchase process, ordering parts, quoting repairs, and checking out. 


Feedback between the technician, the trainer, and dispatch will determine how long the training period will be before the new tech is ready to run calls alone. During this process, we also discuss what training the technician wants or can use to further their expertise. At ATECH, we believe that there is always an opportunity to learn more, especially in this fast-paced industry we are in.


Apprentices


Our process for onboarding apprentices is more detailed, but it follows a similar path to an experienced technician. For apprentices, Day One also involves an introduction to ATECH’s Core Values. A senior manager will also review insurance, working hours, paycheck set-up, and company organization with the new hire. On the first day, new apprentices will meet coworkers and all other staff members. They’ll also be introduced to the technician who will be working with them. This seasoned technician will be teaching them more about the business itself and about the “ATECH Way.”


For the remainder of the first week, the apprentice will work with their assigned technician to become familiar with the dispatching process, tablet software, and work process. They’ll also receive their uniform, ID badge, and tablet. We’ll assess what tools the apprentice already has and suggest other tools that may be specifically helpful for food service equipment repair. ATECH helps technicians and apprentices with tool purchases by offering a tool account program. The program is a small weekly payroll deduction so technicians can get the tools now that they need to do their job the most efficiently and then pay them off over time.


While doing different jobs under the direction of the tech mentor, as with senior techs, apprentices will be introduced to our local purchase process, ordering parts, quoting repairs, and checking out.  At ATECH, our philosophy of “Fixed Right, Fast, Guaranteed” is the cornerstone of our Core Value #1 – Customer Focused – and doing what is necessary to safely fix equipment on the first trip out is our highest priority.


Training for Your New Career as a Technician


Actual training during this initial period will focus on a combination of online courses and hands-on training. Online courses are designed to give the apprentice a foundation on hot side electrical, gas, and steam functions, as well as how to read schematics and troubleshoot.  Additional courses focus on refrigeration and HVAC. Once the initial online courses are completed, the apprentice will be eligible for CFESA training when it is available.


Apprentices will
work with technicians on planned maintenance calls to introduce them to equipment, how it runs, what can go wrong with it, and how best to keep it operating to the manufacturer’s specifications. They will also be working on installations to learn what a good install looks like and what can go wrong when equipment is not installed to the manufacturer’s specifications. This is essential because around 95% of all new installation service calls are installation-related and not actually equipment malfunction.


New hires will also be riding with senior technicians learning how to troubleshoot and repair a variety of equipment. It is not uncommon for our technicians to work on steamers, ovens, coolers, and ice machines all in the course of one day. A variety of calls is one of the many positives of working in our industry.


This training will continue during the first few months with attention to milestones. Those milestones include hot side online training, CFESA training, working alone on PMs, factory training, and repairing equipment on their own, to mention a few. As an apprentice progresses, they will be challenged with more complex service calls under the supervision of our trainer. This will help them continue their growth as a technician.



Join the ATECH Team

 

Our service techs are at the center of the work we do at ATECH. It's how our founder Mark LeBerte started all those years ago, and our success wouldn't be possible without the efforts of our skilled, hardworking employees. If you want to learn more about current openings at ATECH, complete our application form, and we’ll reach out to schedule an interview. Thank you for your interest!

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As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
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As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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