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5 Best Practices Equipment Repair Companies Should Follow
Nov 24, 2020

When you call for service on your equipment, it’s vital that you get quick, efficient service. Often, repairs seem to pop up at the most inconvenient times, and a quick return to full service is the only viable option for busy organizations. In order to get your equipment fixed fast, it’s best to have a relationship with a commercial equipment service repair company that understands your needs and the pressures you face. Unfortunately, not all repair providers are created equal. ATECH has put together a top five best practices list that service companies should follow. Use this checklist to determine if you’re getting the best repair service possible.

1. Your equipment repair company should be manufacturer-endorsed.

Some companies try to save money or cut corners when it comes to equipment repair. That’s never a good idea, especially with the high costs of downtime and equipment. Restaurants, institutions, retirement homes, schools, and hospitals must have functioning equipment to keep the organization running smoothly. The best way to ensure your equipment is being repaired correctly is to have a service technician who is familiar with it. Manufacturers have ASA’s, or Authorized Service Agents, who do their warranty work and to whom they refer work. They hold ASA’s to a higher standard of service, train them, and also provide technical support. With manufacturer endorsement, you can be sure that your technician is up to date on any known issues and fixes.

2. Your equipment repair company should stand behind their work. 

A reputable, trusted commercial equipment repair company will not only fix your equipment, but they’ll also put their name behind the repair. They should offer a written warranty or a guarantee on all repairs. With this guarantee, you don’t pay to have the same piece of equipment repaired for the same problem only days, weeks, or months later. Work with a company that will guarantee repairs if the equipment breaks within a certain period of time and will back that up with free repairs. A written guarantee gives you the peace of mind to know that repairs are going to be done correctly the first time in order to save you both time and money.  

3. Your equipment repair company should offer a scheduled maintenance plan.

Planned maintenance is the key to helping prevent costly repairs down the road. Make sure you’re working with an equipment repair company that wants to help you maintain your equipment to keep them at peak performance for years to come. A service company should have maintenance plans for all types of equipment, based specifically on the manufacturer’s recommendations for each particular model and tailored to your business. Choosing planned maintenance can save you thousands of dollars in repair costs and can prevent equipment breakdowns at inconvenient times.     

4. Your equipment repair company should have broad expertise. 

Don’t be afraid to ask your commercial equipment service repair company what equipment they have direct experience with. Limited knowledge of brands and types of equipment can be an indication that the company lacks experience. Ideally, you should look for a repair company that’s been professionally certified to handle repairs for many major equipment manufacturers. Adding to that, look for a company that keeps CFESA-Certified Technicians on staff.  

5. Your equipment repair company should have parts on-site for quick repairs. 

Multi-day waits for repairs just isn’t feasible in most commercial kitchens. Your service company must be able to source parts quickly to get your equipment up and running as fast as possible. Ask your equipment repair company if they keep commonly-used parts on-site for quick repairs and if they utilize GO boxes for your critical equipment. Having this level of commitment will show itself in shorter downtimes.      

The ATECH Approach 

ATECH understands the repair needs of organizations, from single restaurants to national corporations. We’re committed to repairing and maintaining your equipment quickly, efficiently, and effectively. We bring our commitment to integrity and expertise to every single repair we make. 

Not only are we proud to be the ASA for over 60 manufacturer lines, but we also offer a written 90-day parts and labor warranty, backed by our 100% customer satisfaction guarantee. We provide a variety of planned maintenance and full-service programs that are customized to our customers’ business needs. As Authorized Service Agents, our technicians have the training and manufacturer tech support to get and keep your equipment at factory specifications, and we keep over 31,000 OEM parts in stock, including 36 manufacturer-specific GO boxes for quick, first-time fixes.

To see how we can help keep your equipment up and running, call us for service or reach out for a planned maintenance quote

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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