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How to Find the Best Commercial Equipment Service Company in Memphis
Dec 01, 2020

From barbeque to blues to Beale Street, Memphis has so much to offer that attracts visitors from near and far. Because of the city’s popularity, businesses and institutions of all types know the importance of keeping commercial equipment working properly at all times. So, when it comes to equipment repair and planned maintenance, finding the best service repair company in the greater Memphis area is critical. If you’re searching for equipment repair and service in or around Memphis, here are four steps to consider for finding the fastest and most efficient service possible.

4 Tips for Finding the Best Commercial Equipment Service Company in Memphis


1. Ask for a referral. 


Ask others within your same industry who they use for equipment maintenance and repair. Your peers and vendors will be your best resource of where to go and where to stay away from. If you are new in town or are looking to switch providers, local Memphis businesses like dealers and food vendors should have the inside scoop on which commercial equipment service company offers the highest quality service. Finally, and maybe most importantly, check with your equipment manufacturers for who they show as their Authorized Service Agents for the Memphis area.


Manufacturers are regularly in touch with the technicians who service their equipment, providing them with guidance, best practices, and professional development. Any referral a manufacturer provides will be a repair company that serves as an authorized warranty service provider. That designation will mean their technicians are up to date on all the latest models, parts, and techniques, which is incredibly valuable to prolonging the life of your equipment. 


2. Research each company carefully.


Once you have a shortlist of companies, it’s time to check details. One of the best ways to do this is to read the company’s website carefully, including reviews. Here is where you can find testimonials of ATECH customers. The words and experiences of others can help you gauge what to expect from a particular company. Do the testimonials mention a long-term service relationship? Do they reference response time, quality, and reliability? You can tell a lot about a company from the way their customers speak about them. Look for keywords and phrases that indicate a commitment to excellence and strong, customer-focused values. Keep an eye out for words like “guarantee” or “warranty.” Any business that is willing to guarantee its work has confidence in the skill level and capacity of its repair technicians. 


3. Ask the tough questions. 


As a customer, you have an expectation of how your repair should be handled. It’s important to ask those questions that are most important to you as part of your decision process. How is the call being scheduled? How soon can someone be there? What communication will I have with the company and with the technician? Is the call being managed and run by technicians locally? While some equipment repair and maintenance companies look local to Memphis and may even use a 901 area code, you may learn that they are based in a different state or that their technicians cover wide areas beyond the Memphis area. This can impact scheduling, availability, and responses by a manager who actually knows what is going on with your job. Keep in mind that you won’t always get the same local loyalty and commitment from an out-of-state provider. 


4. Make sure they’ll service all your equipment.


It can be a hassle to contract with one company for your HVAC and another one for your refrigeration or kitchen equipment. Choosing a company that can single source repairs can save you money in trip charges and time spent on the job because of familiarity with the business. Better service companies will also offer planned maintenance plans for your equipment in addition to regular break fix service. If they do work on your equipment, find out if they keep frequently used parts on hand. Having the right part available when needed can mean the difference between a quick repair and one that can put you out of the game for days. Stocking common parts is a sign of a company that understands that having parts available is a commitment to providing the best service possible to its customers. 


Don’t Let Your Equipment Give You the Blues 


A local company can offer you the regional experience and commitment to service that a national organization might not. ATECH was founded in Tennessee, serves many Memphis-area industries, including restaurants, schools, retirement homes, hospitals, and convenience stores. We service all of the metropolitan Memphis area, including Germantown, Cordova, Dyersburg, Arlington, Olive Branch, West Memphis, Horn Lake, Collierville, Southaven, Millington, Covington, Stanton, and Jackson.


Bringing integrity and years of experience to every service call we make in the Memphis area, we can help you keep your daily operations running efficiently. Call us today for service or to request a service quote

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As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
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As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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