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Equipment Failure: How to Prepare Your Team for Your Absence
Mar 30, 2021
Commercial kitchen equipment failure can happen at any moment, even while a manager is away. That’s why having a concrete plan for handling non-functional equipment can prevent productivity from grinding to a halt due to a broken piece of equipment. By preparing your team to respond quickly to equipment issues, you can step away from your commercial kitchen with confidence, knowing that a plan is in place for any unexpected occurrence.

Here are few things for you to consider when it comes to preparing your team to handle equipment failure in your absence. 

1. Identify and service the oldest equipment in your kitchen.

The best way to prevent an equipment issue is to think in terms of prevention. First, identify which of your commercial kitchen equipment is older or prone to failure. The last thing you need is your refrigeration unit on the fritz while you’re away. Did you know that 62% of equipment breakdown happens due to a lack of maintenance

Regular, planned maintenance can help prolong the life of your equipment by addressing minor issues before they become major problems. Replacing evaporator fans, cleaning coils, checking defrost cycles and drain lines, and replacing door gaskets are just a few fixes an Authorized Service Agent (ASA) can address during a planned maintenance checkup. To be even more proactive, scheduling maintenance in advance helps you get ahead of any issues that might pop up. 

2. Have an inventory and operations backup plan.

If you want to prevent thousands of dollars in inventory costs, your produce and meat products must be kept at the correct, food-safe temperature, no matter what. If a cooling unit goes offline, having access to additional cold storage can make a big difference. If possible, have additional, smaller cooling units for essential inventory. You can often find second-hand commercial freezers or refrigerators that can store critical products in a pinch. If your warewasher is prone to breakdowns, have a collection of disposable plates, utensils, and cups to be used if your commercial dishwasher breaks down. Make sure your employees know where these backup supplies are stored. A few pre-planned steps can make a world of difference if something goes wrong.    

3. Let your staff know who to call in case of an emergency.

Having an expert to call is one of the most important parts of planning ahead. Ideally, you should have a direct line to a reputable local equipment repair company that is an ASA for many different commercial kitchen brands. Post this number clearly on an informational bulletin board or nearby kitchen equipment. If you’re deciding on a commercial equipment repair company, look for one that offers “a same day service option and guarantees their work,” as well as planned maintenance. 

If possible, establish a prior relationship with the company so that they’re aware of the equipment you use in your kitchen or kitchens. During a busy lunch or dinner service, arrival and repair speed can make a huge difference. Work with an equipment service company that keeps manufacturer-specific GO boxes ready for quick repairs at a moment’s notice.  

Need some guidance in the event your equipment goes down?

While stepping away from a busy commercial kitchen can make some managers hesitate, having a solid plan in place can prepare your staff for almost any occurrence. ATECH understands how important your commercial kitchen equipment is to your bottom-line. That’s one of the many reasons numerous Tennessee business owners trust us to provide quick, expert service. To see how we can help keep your equipment up and running, call us for a service appointment or reach out for a planned maintenance visit.
By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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