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Preventing Downtime: What to Do if Your Commercial Oven Stops Working Suddenly
Oct 12, 2023

As a restaurant owner or kitchen manager, you know that when your commercial oven stops working, it can feel like a culinary nightmare. When your oven malfunctions, it can feel like the heart of the kitchen has come to a halt. The potential financial consequences, including wasted ingredients and lost revenue, can also add to the stress.


Whether it happens as you're getting your restaurant ready for service or right in the middle of the lunch rush, it’s essential to know precisely how to address the situation. At ATECH, a commercial kitchen equipment service company in Tennessee, we specialize in helping restaurants fix equipment issues quickly. As part of our
series on preventing downtime, we wanted to offer some practical insights into what to do if your commercial oven stops working. 


When Your Commercial Oven Fails: Five Immediate Steps to Take


Here are five steps to take if your commercial oven stops working suddenly: 


1. Stay calm and assess the situation.

The first and most crucial step when facing an oven shutdown is to remain calm and assess the situation. Panic can lead to rushed decisions, which may make the problem worse. 


Determining exactly what's wrong with your oven might be challenging, but identifying signals is a helpful first step. Is it not turning on at all? Is it not heating up properly? Is it making strange noises? Once you better understand the problem, you can start to troubleshoot it.


2. Check key components for common issues.

The simplest things to check first are the power supply and pilot light. If the oven is not getting power, check the fuse box or breaker panel to see if a fuse has blown or a breaker has tripped. If the pilot light will not stay lit, there may be a problem with the thermocouple or safety valve.


Other common problems include damaged heating elements. The heating elements may be burned out if the oven is not heating up properly. You can check the heating elements by visually inspecting them. If they are red hot, they are working correctly. If they are black or discolored, they may need to be replaced.


3. Contact a certified local commercial kitchen equipment service company.

When your commercial oven fails, time is of the essence. That’s why it is crucial to have a relationship with a local service provider with the knowledge and experience to fix the issue.


At ATECH, our team offers same-day
service for our planned maintenance customers to support any unexpected emergencies. When you call, be ready to share information your service technicians need to know about your oven, such as the make and model, any error codes displayed, and a description of the issue. This information will help our technicians arrive prepared to promptly diagnose and address the problem.


4. Maintain open communication with your staff and consider temporary solutions. 

While awaiting the arrival of our technicians, maintain open and transparent communication with your kitchen staff. Let them know about the oven issue and discuss alternative cooking methods or adjustments to the menu. Collaborating as a team will help minimize disruptions and ensure a smoother transition during the downtime.


You may also need to adapt your menu until the technician arrives. Prioritize dishes that can be prepared using alternative equipment like stovetops, grills, or cold preparation. Flexibility in your menu planning will allow you to continue serving customers while maintaining the quality of your food.


5. Invest in regular maintenance and keep spare parts on hand. 

Once our ATECH technicians have resolved the issue with your commercial oven, consider starting a planned maintenance plan. This includes scheduling routine inspections and servicing to delay future breakdowns and keep your kitchen equipment operating smoothly.

You may also want to keep a spare parts kit that you can use to make minor repairs quickly without waiting for a technician to arrive. We recommend keeping a commercial oven ignitior and thermostat on hand in case of a broken oven. 


If you routinely use the repair services of a company like ATECH, it is not uncommon to ask the company to stock a “GO BOX” for your critical equipment like ovens. Just ask!


Commercial Oven Troubles? ATECH is Just a Call Away!


It can be tough to deal with when your commercial oven breaks down. But with the right plan, you can keep your restaurant running smoothly. Following these tips, you can minimize the disruption to your business if your commercial oven breaks down.

Call our team if you run a restaurant or commercial kitchen in Tennessee and experience oven issues. We have offices strategically located across the state with certified technicians who can address your equipment problems. We can also help you prevent future issues with a customizable planned maintenance program


When it comes to repairing and maintaining your commercial kitchen equipment, our technicians go above and beyond to ensure you can keep your kitchen running smoothly. 

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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