Blog Layout

Tech Spotlight: Reggie Booker
Oct 12, 2023

In a world where many of us are looking for ways to slow down and enjoy a simple moment of doing absolutely nothing, Reggie Booker is thriving at a pace you don’t often see. From sunrise to sunset, Reggie navigates the balance of being a father to six children while playing a pivotal role in ensuring the success of our company and the satisfaction of our clients. 


As an ATECH Service Technician, Reggie thrives in a fast-paced environment where he travels from customer to customer each day, faced with new challenges at every turn.


“One minute you could be working on a deep-fryer, and the next minute you could be working on a walk-in freezer. No day is ever the same, and with the type of work I’m doing, I have to keep my mind focused. There’s no room for distractions.”


Training at ATECH


But at ATECH, there
is plenty of room for learning new skills. ATECH is committed to excellence, and that means providing the highest quality service while innovating ways to be better. That’s why the company offers its service techs ongoing training, certification courses, and other educational opportunities as often as possible. Our employees average 87 hours of ongoing training and development each year.


“We have great leadership at ATECH who want to see us succeed. They invest in us [and] in our careers, which sets us up for success.”


The knowledge ATECH service techs acquire through training and certification courses is also passed along to new hires. When a new service technician joins the team, they work alongside another tech for
onboarding. On these dual calls, they gain valuable insights into equipment and clients. The teamwork mentality that’s built into the hiring process from day one is part of the culture at ATECH, and it’s one of the aspects that Reggie says he loves the most about working for the company.


“Everybody does their part and pulls their share of the workload. Everybody chips in and everybody wants to help everybody succeed. If we’re going to take a break, we’re going to take a break together. If we’re working on something together, we’re going to work on it until it gets done.”


How It All Started


Reggie attended HVAC school in 2005. When he graduated, a casino hired him as an HVAC technician. He worked at the casino for about two years, and his skill set grew to include carpentry, plumbing, flooring, and general maintenance. He worked several other jobs after his time at the casino, but he was always looking for a job opportunity where he could utilize his HVAC training and work with commercial cooking equipment. When he learned about an opportunity to join the ATECH team, he immediately applied. 


“Even though I’ve been in this field for nearly 20 years, there’s always something new to learn.

This industry is constantly changing, and if you’re willing and excited to grow and evolve with it, then it can be pretty fulfilling. I love it. It’s probably the greatest job I’ve ever had.” 


Working at ATECH


Reggie says the most rewarding part of his job is getting to see the smile on a customer’s face.


“Especially when they’ve had another service company come in and try to do some work unsuccessfully. Since we are properly trained on equipment, we can come in and fix it. And you can just see that look of relief all over their face. It’s a good feeling.”


Reggie’s openness to learning new skills and the way he thrives in a fast-paced environment make him an integral part of our operation. His ability to diagnose and resolve complex issues quickly ensures minimal downtime for our clients, and we’re thrilled to have him on our team. For more information on career opportunities at ATECH,
visit our website.

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
20 Dec, 2023
Run your commercial kitchen like a pro. Here are a few proven ways to gather valuable feedback from your staff.
20 Dec, 2023
We've compiled some of the most helpful articles we’ve shared this year. Bookmark this page to level up your commercial kitchen equipment repair knowledge.
Commercial kitchen
14 Dec, 2023
ATECH offers tips and best practices for commercial equipment maintenance, inventory, and budgeting to help restaurants plan for the new year.
a row of 7 colorful juices on a table
By markl 05 Dec, 2023
ATECH shares insight into its customer relationship with The Urban Juicer in Nashville, Tennessee.
Hire Vet Award Medallions over an American Flag
By markl 27 Nov, 2023
For the fourth year in a row, the U.S. Department of Labor has awarded ATECH Inc., a Nashville-based employer, with its HIRE Vets Gold Medallion Award.
13 Nov, 2023
ATECH, a commercial kitchen equipment repair service in Tennessee, is committed to hiring and training veterans and service members.
Inside True Food Kitchen
16 Oct, 2023
ATECH offers commercial kitchen equipment and HVAC apprenticeships in Tennessee for individuals looking to work as service technicians.
Rows of bread cooking in a commercial oven.
12 Oct, 2023
ATECH, a commercial kitchen equipment service company in Tennessee, shares what to do if your commercial oven stops working suddenly
More Posts
Share by: