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Who is Responsible for Commercial Kitchen Equipment Maintenance?
Nov 15, 2022

A commercial kitchen is a fast-paced environment filled with people who all have their own unique responsibilities and areas of focus. Whether you own the restaurant or you’re a new line chef, there’s always a lot of work to be done. As a result, it’s easy to lose focus on the equipment that’s being used each day to keep your kitchen running smoothly. 


One of the questions we often get from our customers is, “Who should be responsible for the maintenance of the commercial kitchen equipment in our restaurant?” While each restaurant is unique in its structure, the most common advice we share is that it needs to be a shared endeavor. It’s everyone’s responsibility to make sure your restaurant equipment is functioning and any potential problems are addressed quickly.


In order for everyone to play their part in maintaining and extending the life of your equipment, we wanted to highlight the various roles and responsibilities each team member should play. We’ve also linked to some helpful resources to help you
develop a planned maintenance routine for your commercial kitchen equipment


Role & Responsibilities of Restaurant Owner 


1. Develop the systems and routines to keep your kitchen running smoothly. It’s your job to eliminate the guesswork around equipment maintenance and care. One way to do this is to establish the systems and routines for opening the kitchen, working throughout a shift, and closing the kitchen each night.


2. Know how often your kitchen equipment needs maintenance. Each piece of equipment in your kitchen requires different levels of care. This resource will help you discover how often you need to schedule maintenance for your ovens, refrigerators, ventilation systems, dishwashers, and other pieces of equipment.


3. Establish a planned maintenance checklist for your employees. Once you’ve identified the planned maintenance that each piece of equipment needs, it’s time to assign tasks to your team members. 


4. Select a certified service company to take care of your maintenance needs. It’s often the owner or manager's responsibility to hire technicians or maintenance providers to service their equipment. There are key factors to consider before you hire a commercial kitchen equipment service company, and this resource will explain how to choose a repair company. 


5. Make sure your team is prepared if equipment fails. If a piece of equipment fails, it’s essential to fix the issue quickly. It’s also helpful to know how you’re going to adapt during service if needed. As an owner or manager, it’s your responsibility to make sure everyone on your team knows what to do in case a piece of equipment fails. 


Role & Responsibilities of Shift Manager or Kitchen Manager


1. Emphasize equipment care when onboarding new employees. Shift managers are often responsible for on-the-job training. While every kitchen has its own unique ways of doing things, it’s important to train new employees on the importance of caring for equipment during the first weeks on the job. With the challenges of employee turnover, this is doubly important to stay up-to-date and consistent.


2. Train employees to recognize potential issues. Catching small equipment issues can help prevent them from becoming big problems. You can train employees to share any decrease in performance, notice leaks, and pay special attention to the older pieces of equipment in order to prevent major breakdowns. 

 

3. Implement best practices to keep equipment operating smoothly. Shift managers are responsible for making sure the policies that are put into place are implemented correctly. This includes everything from communicating expectations around equipment care to identifying ways to improve the processes and checklists for cleaning. 


Role & Responsibilities of Line Workers


1. Know what pieces of equipment need extra attention. Part of working in a kitchen means being familiar with the equipment. As someone on the front lines of your restaurant, it’s important to recognize the equipment that needs the most attention in a commercial kitchen.


2. Make sure equipment is properly cleaned. Cleaning is a big part of preventive maintenance. Line workers are often the ones responsible for regularly cleaning and maintaining equipment in order for it to provide the best service. 


3. Report any issues to the appropriate supervisor as soon as possible. Time is of the essence when repairing a piece of equipment. Whether your ice machine stops working or your dishwasher goes out, it’s important to communicate any issues quickly. 


Let ATECH Care for Your Commercial Kitchen Maintenance Needs


At ATECH, our team understands the repair needs of individual restaurants as well as large, multi-site operations. We’re committed to maintaining your equipment and fixing anything quickly, accurately, and efficiently. To find out how we can help keep your operation running smoothly, reach out to us today for a
planned maintenance quote.

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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