Customer Spotlight: Overton County Schools
March 7, 2023

With a combined 60 years of experience, it’s an understatement to say Debie Taylor and Ed Walker are staples within the Overton County School District. Ed has led the maintenance team for 34 years, while Debie has supervised the district’s nutrition program for the past 4 years of her 26-year tenure with the district. Both roles are vital to the success of seven schools and students within the district. 


During the COVID-19 pandemic, when all students were allowed to eat at school for free, Debie estimates about 90% of the district’s student population was doing so. Even after the pandemic, Debie says the district feeds about half of all 3,000 students. That’s a lot of mouths to feed every day, and it’s where the partnership with ATECH becomes very important. 


How It All Started


Prior to finding ATECH, Ed says the district tried several companies to help service cafeteria equipment, but none were reliable. 


“Unlike those other service providers, everyone at ATECH does what they say they’ll do, and they do it all in a timely manner. They’re always considerate of how much things cost and our budget. They’re a great partner,” Jim says.


Jim and Debie stress that the partnership with ATECH is vital because if cafeteria equipment goes down, they can’t feed the kids. 


“When the only meal some of these students get is the one they get at school, our job becomes incredibly important. Not feeding them is not an option. So having a service provider we can count on to fix things and fix things fast—it’s everything.”


What Debie & Ed Love About ATECH


Ed says that everyone at ATECH, including schedulers and on-site techs, is incredibly pleasant, courteous, and goes out of their way to help. 


“If we don’t know how to handle a problem, we call ATECH and get advice from their experts and find the solution. They’ve helped us so much with so many issues. Some of our equipment is over 50 years old, so finding some replacement parts can’t be easy, but ATECH always delivers,” he explains. 


Debie says she and Ed have their go-to service technicians in Nashville and Knoxville who go above and beyond. 


“They take the time to explain the problems we have with equipment and what it’ll take to fix it. They put things into layman’s terms, which I really appreciate because it enables me to work with them to find the right solution for us. That’s a personal touch that ATECH adds to their service that other companies would never offer,” Debie explains. 


Looking for a Commercial Kitchen Equipment Repair Partner? 


We love working with Overton County Schools and look forward to serving the district for years to come. Learn more about ATECH’s commitment to prompt, quality service, or request
a quote for planned maintenance by contacting us today.

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