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Tech Spotlight: Mike Dziuba
Feb 27, 2023

How It All Started


Mike Dziuba has lived many lives over the years, moving from his home near Boston, Massachusetts to Florida for sixteen years, and then relocating to Knoxville, Tennessee to enjoy “the mountains and the seasons.” He’s also excelled in many different careers, from serving as a police officer to repairing in-home appliances and HVAC systems. 


Mike’s latest career adventure has been with ATECH in Knoxville. When he first moved to Tennessee, he found work with a different repair company. Eventually, he learned about ATECH and joined as a Service Technician at the end of 2021. We sat down to speak with him about his work in the field of commercial kitchen repair. 


When he first began his career journey, Mike worked in home heating and air conditioning in his hometown of Rehoboth, about 50 miles south of Boston. He found a second career in his 40s, working for a local police department in Florida. When he retired from the force and moved to Knoxville, his previous experience with HVAC systems laid the groundwork for his role as a commercial kitchen repair service technician. 


“After I retired from the force, I came back to doing what I enjoy. There’s a lot less stress doing this than there was in my previous life as a police officer.” 


The skills that Mike built as a police officer also serve him well in his work at ATECH. As he puts it:


“In both jobs, you have to go in with a clear mind and see what’s causing the issue. You can’t skip to the end and try to fix something before you investigate it and troubleshoot it. You also have to build a rapport with the customer to gain their trust.”
   


When Mike returned to equipment repair after years away from the field, he was surprised by how relevant his skillset still was. 


“Earlier in my life, I've done both residential and light commercial heating and air-conditioning trade HVAC, and I enjoyed it. Once you learn appliance repair skills, you don’t forget them. But almost everything is computerized now, so that’s a little bit of a learning curve, but I still enjoy it.” 


Training at ATECH


To help him learn new technology, ATECH invested in Mike’s education by training him on high-end dishwashers and providing access to manufacturer-created educational tools to walk through the features of newer models. 


“These days, commercial kitchen appliances can be heavily software-based so you have to have a fairly decent understanding of that portion of it. Some of the machinery is updated by the manufacturer through software updates, so you have to have the technical expertise to do that. There’s a lot of high-tech equipment out there now.”
 


Once he felt comfortable with the new machinery, Mike was able to provide quick, efficient, and thorough repairs for ATECH’s clients. Doing so gave him a feeling of satisfaction and the knowledge that he’d completed a job well done. 


“The most rewarding part of my job is helping folks who are in a tight spot. There is a lot of self-satisfaction in successfully fixing a broken piece of equipment. The customer is at their wit’s end, and when we get it back up and running, you can hear this huge sigh of relief.” 


Working at ATECH


There will likely be many more sighs of relief to come as Mike continues working at ATECH. It’s clear that he enjoys his work, and he’s the first to encourage others to pursue a career in commercial kitchen equipment.


“Gain as much knowledge as you can and get in early. When you enter the field as a junior technician, it doesn’t take any time at all for you to work your way up to full technician. It’s very rewarding and the pay and benefits in this area are awesome. Anyone who’s planning on getting in, there’s no time that’s better than now.” 


Part of what Mike enjoys about his work is the company culture and teamwork he sees at ATECH. 


“The team here in the Knoxville office is awesome. The people are fantastic and they are very, very knowledgeable. Everybody brings something to the table, and I’m amazed at the amount of knowledge this group has. Nobody plays any games, and everyone pulls their weight to get the job done. That’s refreshing to see. ATECH makes me feel appreciated every day that I am here. That means an awful lot. It certainly makes your day that much more productive when you know they appreciate you being there.”


Mike brings warmth, integrity, and capability to every single call he responds to each day. While he’s experienced so many different cities and careers, he brings his best to his work as a service technician at ATECH. ATECH’s clients will certainly reap the benefit of his years of wide-ranging experience.

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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