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What Our Technicians Want You to Know
Jan 25, 2022

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When you’ve been in this business as long as we have, you see some common issues that crop up again and again with our commercial kitchen clients. If your restaurant’s New Year’s resolution is to improve the upkeep of your commercial kitchen equipment, but you’re not sure where to start, our technicians have a few suggestions. We asked our technicians for the top tips they’d offer a customer who wanted to improve their equipment upkeep. Armed with the following list, you’ll be ahead of the game when it comes to equipment maintenance. 
Change Filters Regularly 

This is probably filed in your mind under “quick and easy maintenance tasks,” but it’s amazing how often we neglect to do the simplest things. However, this task that takes mere minutes to complete could actually save you hours of unnecessary maintenance. Set a reminder on your phone, put an alert on your calendar, or simply choose one day a month that’s officially Filter Change day. On this monthly day, switch out every HVAC filter, and clean the vent hood filter well. Water filters can go a bit longer, so change those out no less than twice a year based on volume. Choose two holidays six months apart to make replacing them easier to remember. (We suggest New Year’s Day and the Fourth of July.) 

Invest Time in Training Your Staff 

We understand the time crunches that exist in a commercial kitchen. When you hire someone, you want to get them on the line as quickly as possible. Orientation and onboarding can feel like wasted time when you have orders to get out the door. We assure you: proper training is not wasted time. Many of our service calls are the result of equipment being used improperly by untrained staff. It’s worth the time and energy to instruct your new hires on operating and cleaning every piece of commercial restaurant equipment they’ll interact with. 

Clean Equipment Daily 

To help facilitate proper daily cleaning and maintenance, post simple laminated cleaning checklists next to each piece of equipment or in a closing crew nightly log. While it may seem simple, research suggests that the act of physically checking off a list while completing a routine leads to increased accuracy. That’s why pilots and doctors use a checklist every single time they prepare for takeoff or begin surgery. 

Know the Signs of Hard Water and Hard Water Damage 

Hard water can have a devastating impact on commercial kitchen equipment, but this impact can be avoided by recognizing and addressing the signs of hard water damage before it becomes a major problem. Instruct your team to be on the lookout for hard water signs, including white buildup on faucets or a lack of suds when using cleaning products. You may notice limescale on the inside of your dishwasher, on ice machine components, or in your steamer or combi oven. Once you notice hard water deposits, address them immediately to prevent future damage to your equipment. 

Read Your Equipment Manuals 

Even if you’ve used equipment from a particular manufacturer before, don’t assume that the new equipment will function in exactly the same way. Each piece of commercial kitchen equipment is different, and manufacturers change or update components constantly. If you've recently purchased a new (or new to you) piece of equipment, it’s well worth your time to review the basic functioning and upkeep guidelines in the early days following a purchase. This may seem like a timesuck, but it’s time well spent. In addition, many manufacturers now include video walkthroughs of their equipment to help orient you and your staff to the new equipment. 

Trust Your Instincts 

Since you work with this equipment every day, it’s likely you’ll notice when something isn't right. Many of our customers doubt their intuition and delay scheduling a service call. If a team member comes to you with a concern, it’s worth setting up a service call to check out anything unusual. Simple problems that aren’t immediately addressed can grow and grow until they’re exponentially more troublesome (and expensive to fix.) Err on the side of caution, trust your gut, and call your commercial kitchen repair company if anything seems amiss.
 
Work With The Professionals at ATECH

To line up the highest-quality care for your equipment, look for an Authorized Service Agent (ASA) like ATECH. We’re certified to repair multiple manufacturers, and we provide a written guarantee of our work to protect our customers. For more information on the care and upkeep of your equipment through a planned maintenance schedule, reach out to ATECH today. 

By markl 20 Mar, 2024
As the season changes and springtime blooms, it's the perfect opportunity to refresh and rejuvenate your restaurant space. Spring cleaning isn't just about tidying up; it's about ensuring a safe, welcoming environment for your patrons and staff. In this blog post, we'll explore some essential tips and best practices for restaurant cleanliness in the springtime.  Embrace Deep Cleaning : Spring cleaning is the ideal time to tackle those deep cleaning tasks that may have been neglected during the busier seasons. From scrubbing floors and walls to deep cleaning kitchen equipment, thorough sanitation ensures a hygienic environment for food preparation and service. Focus on High-Traffic Areas : Pay special attention to high-traffic areas such as dining areas, restrooms, and entryways. These areas are prone to accumulating dirt, dust, and germs, making regular cleaning essential for maintaining a pristine appearance and preventing the spread of illness. Refresh Outdoor Spaces : If your restaurant has outdoor seating areas, spring is the perfect time to freshen them up. Clean outdoor furniture, sweep away debris, and power wash outdoor surfaces to create an inviting atmosphere for al fresco dining. Check and Replace Equipment Filters : Don't forget to inspect and replace filters in HVAC systems, refrigeration units, and ventilation hoods. Clean filters help maintain air quality and prevent the buildup of contaminants, ensuring a healthy indoor environment for both customers and staff. Engage Staff in Cleaning Initiatives : Encourage staff members to take pride in the cleanliness of the restaurant by involving them in spring cleaning initiatives. Assign specific tasks and provide training on proper cleaning procedures to ensure consistency and effectiveness. Implement Regular Maintenance Schedule : Establish a regular maintenance schedule to keep up with cleaning tasks throughout the year. By incorporating daily, weekly, and monthly cleaning routines, you can maintain a high standard of cleanliness and prevent the accumulation of dirt and grime. Invest in Quality Cleaning Products : Choose cleaning products that are effective yet environmentally friendly. Look for products that are certified as safe for use in foodservice establishments and follow manufacturer recommendations for proper application and usage. Monitor and Adjust Cleaning Protocols : Continuously monitor cleaning protocols and adjust as needed based on feedback, customer traffic, and changing regulations. Regular evaluation ensures that your cleaning practices remain effective and in compliance with industry standards. Spring cleaning is an essential aspect of restaurant maintenance that goes beyond just aesthetics. By implementing thorough cleaning routines, engaging staff members, and investing in quality cleaning products, you can create a safe, hygienic environment that enhances the dining experience for your customers and promotes a healthy work environment for your staff. As you embark on your spring cleaning journey, remember that ATECH is here to support you with a wide range of cleaning and maintenance solutions tailored to meet the unique needs of your restaurant. Happy spring cleaning!
By markl 26 Jan, 2024
As a restaurant owner or kitchen manager, you know that the equipment in your kitchen is essential to the operations and overall profitability of your business. But do your frontline employees recognize that, too? Your line chefs and dishwashers use your equipment every day, so they're more likely to notice any problems first. That's why it's so important to capture feedback from your frontline staff on the performance of your restaurant equipment. As a trusted commercial kitchen repair service in Tennessee , we’ve had the opportunity to partner with hundreds of restaurants over the years—from nationally recognized chains to local mom-and-pop establishments. ​We’ve learned that capturing staff feedback on restaurant equipment is not just a good practice—it's a necessity for any successful establishment. In this article, we wanted to shed light on the importance of capturing staff feedback on restaurant equipment. Your employees’ assessments can be used to address problems quickly and make informed decisions about upgrades or replacements. How to Capture Staff Feedback on Restaurant Equipment 1. Recognize and address common pitfalls for reporting issues. Unfortunately, many kitchen managers find that it's difficult to get regular feedback from their staff. There are a few common reasons for this: Lack of time. Frontline staff are often busy and stressed, and they may not have time to provide feedback to their managers. Fear of retaliation. Some employees may be afraid to speak up about problems with equipment for fear that they will be punished or blamed. Lack of trust. Employees may not feel comfortable providing feedback to their managers if they don't trust them to take it seriously. 2. Create a culture of collaborative communication in your kitchen. It's important to create an open and trusting environment where your staff feels comfortable providing feedback. Here are a few tips: Make feedback a priority. Show your staff that you value their feedback by making time to listen to it and taking it seriously. Make it easy to provide feedback. Create a system for staff to submit feedback easily. Let your employees know who is responsible for equipment maintenance so they can notify the appropriate person. Be open to feedback, both positive and negative. It's important to create a culture where staff feel comfortable providing feedback, even if it's negative. Remember, feedback is a gift, and it can help you to improve your operation. If you don’t embrace feedback from employees, they might be less likely to report a faulty piece of equipment. 3. Train new employees to recognize and communicate common issues. Once you've created an environment where staff feel comfortable providing feedback, you need to train employees to recognize common equipment issues . This will help you to identify problems early before they cause major disruptions.Here are a few tips for training your staff: Provide them with a list of common equipment issues. This could include things like strange noises, unusual odors, or reduced performance. Teach them how to inspect equipment for signs of wear and tear . Help them identify potential problems before they cause equipment to break down. Show them how to report equipment issues to you. This could be done through a verbal report, a written report, or a feedback form. 4. Know the important information to capture and have a plan for addressing issues. One of the best ways to ensure problems are addressed quickly and correctly is to capture the information your commercial kitchen technician would need to know . Once you've collected feedback from your staff, you can use it to make informed decisions about equipment upgrades or replacements. As you consider repairing or replacing your kitchen equipment , here are a few things to keep in mind: Identify recurring issues . If multiple staff members are reporting the same problem with a piece of equipment, it's a sign that there is a serious issue. Consider the cost and benefits of repairs. If a piece of equipment is constantly breaking down, it may be more cost-effective to replace it than to keep repairing it. Get feedback from your staff on their needs. When choosing new equipment, ask your staff for input on what features are important to them. This will help you to choose equipment that is both effective and user-friendly. A Trusted Partner to Fix Restaurant Equipment Issues At ATECH, we understand the value of staff feedback in maintaining restaurant equipment and fixing a problem as soon as possible. Our team has the experience and expertise to provide prompt, affordable repair services for all your commercial kitchen equipment . Our commitment to partnering with restaurants across Tennessee goes beyond just servicing equipment. We're here to support you in creating a kitchen that runs smoothly and efficiently through customizable planned maintenance programs. Connect with our team today to create a tailored service plan for your restaurant, franchise, or organization.
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